Shipping:

1. Order Processing:

Orders are typically processed and shipped within 5 business days from the date of purchase.

Processing times may vary during peak seasons or promotions.

2. Shipping Methods:

We offer various shipping methods, including standard and expedited options.

Shipping costs are calculated based on the shipping method selected and the destination.

3. Shipping Destinations:

We currently ship to all 50 states in the United States.

For international orders, please be aware of any customs duties or taxes imposed by the destination country.

4. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Lost or Damaged Shipments:

In the event of lost or damaged shipments, please contact our customer service team within [X] days of receiving your order.

Returns:

1. Eligibility:

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Returns must be initiated within 10 days of receiving the order.

2. Return Process:

Contact our customer service team to initiate the return process.

Include your order number and reason for the return in your communication.

Once approved, you will receive instructions on how to return the item.

3. Refunds:

Refunds will be processed within 5 business days after receiving and inspecting the returned items.

Original shipping charges are non-refundable.

4. Exchanges:

We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

Contact Us:

If you have any questions or concerns about our Shipping and Return Policy, please contact us at sales@jscigar.com.

7. JSCigar.com will not sell or ship items prohibited by your receiving state.

By making a purchase on JSCigar.com, you agree to and accept the terms outlined in this Shipping and Return Policy.